Q. HOW CAN I TELL WHEN MY DECIBEL SUBSCRIPTION IS GOING TO EXPIRE?
A. To find your expiration date, look at the upper right corner of your label. You’ll find the issue number of your last issue. Lost your label? Please email us.
Q. HOW CAN I CHANGE MY MAILING ADDRESS?
A. Please email us if your address has changed. To ensure prompt delivery, include your apartment number if necessary.
Q. HOW CAN I RENEW MY SUBSCRIPTION?
A: To renew your subscription, please click here to go to our online store. Your renewal order will be added to the end of your current subscription. If you would like to find out when your subscription expires, please email us.
Q. HOW CAN I CANCEL MY SUBSCRIPTION?
A: You may cancel your subscription online by emailing us. We will promptly stop your service and issue a refund for any unmailed copies.
If you ordered through a third-party vendor, such as Amazon.com, you should also check with that third-party vendor to ensure that your cancellation request was received and processed.
Q. HOW DO I REPORT A DAMAGED ISSUE?
A: If this is an isolated event, you can report a damaged issue by emailing us, and we will issue a replacement or extend your subscription by an issue.
If your issue frequently arrives damaged and your mailbox is sufficiently sized, contact your local post office to make a complaint about their handling of your mail.
Q. HOW DO I REPORT A DAMAGED FLEXI DISC?
A: You can report a damaged flexi disc by emailing us, and we will issue a replacement, supplies permitting.
Q: I THINK MY SUBSCRIPTION COPY IS LATE… WHAT SHOULD I DO?
A. The first issue of your subscription is mailed to you within six to eight weeks of order receipt. Subscriptions outside of the United States can take at least 3-4 months to arrive. Thereafter, you should receive each issue by a week prior to the cover date (for example, your May issue should arrive by the last week in April).
If an issue is missing or over two weeks late – due to error or postal delivery problems – email us and we will try to replace the missing issue or extend your subscription by an issue for U.S. subscribers.
Due to the high cost of international shipping, Decibel can no longer send replacement issues internationally. In the event of a missed issue for subscribers outside of the United States, we will extend your subscription by an issue.
If there is ever a problem with your Decibel subscription, please inform us by email immediately. Please be as specific as possible (“I never got my copy of issue #100” instead of “I never got my last issue”).
Q. WHAT IF I HAVE OTHER QUESTIONS?
A. Decibel welcomes all reader inquiries and comments. If you have suggestions about articles or features you’ve seen in Decibel, email us.